BSB50120 Diploma of Business (Operations)

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Course Information: BSB50120 Diploma of Business (Operations)

(CRICOS Course Code: 106897F)

BSB50120 Diploma of Business (Operations) This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.

Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This course is delivered over a period of one (1) year. The course duration is:

  • 52 Weeks of Course duration consisting of:
  • 40 Weeks of scheduled study/tuition (4 terms of 10 weeks each)
  • 12 weeks of scheduled breaks (4 breaks of 3 weeks)


  • A minimum of 20 contact hours per week of study/tuition have been scheduled by Australian College of Management and Innovation -to ensure students meet their student study Visa conditions.
  • The course duration may vary for students who have been granted Credit Transfer (CT) or Recognition of Prior Learning (RPL) towards this course (e.g., students having completed any units in a previous course/qualification).
  • There is no work placement requirement for this course.

  • 2024: 08 Jan, 08 Apr, 08 Jul, 07 Oct
  • 2025: 06 Jan, 07 Apr, 07 Jul, 06 Oct
  • 2026: 05 Jan, 06 Apr, 06 Jul, 05 Oct

Tuition Fees AUD $ 11,500
Course Material Fees AUD $ 500
Application Fees AUD $ 250
Note: The Course Material Fees cover the equipment and resources used in the delivery of this course.

This course is delivered face to face and is classroom-based. All units are delivered and assessed using a combination of the following instructor‐led methods; face to face in a classroom, in a simulated business environment and accessing learning and assessment resources via an approved E-Learning platform.

Note: This course is not offered Online.

To ensure an appropriate learning opportunity, candidates need to demonstrate a capacity to undertake study at a Diploma level, this can be demonstrated via the following:

English Language(International Students) IELTS Academic 6.0 Or PTE Academic Test Score of minimum 50 in each component or others equivalent (e.g., TOEFL, ISLPR, CSWE, General English, EAP) English language test scores.
Academic Level Year 12 or equivalent high school certificate
Minimum Age 18 years or over at the time of commencement.

Note: Students who do not meet the minimum English requirement for this course will need to package this course with an appropriate English Course before they can proceed into this course/qualification.

The BSB50120 Diploma of Business training package requires students to successfully achieve a total of 12 Units consisting of 5 core plus 7 elective units.

Refer to

Based on the course outcomes and training package requirements, the following units of competency have been selected for this qualification.

  • For specialisation in Business Operations, 4 elective units must be selected from Group A

Unit List: BSB50120 Diploma of Business (Operations)

SN Unit Code Unit Title
1 BSBFIN501 Manage budgets and financial plans Core
2 BSBTWK503 Manage meetings Elective
3 BSBOPS505 Manage organisational customer service Elective
4 BSBOPS504 Manage business risk Elective
5 BSBOPS503 Develop administrative systems Elective
6 BSBXCM501 Lead communication in the workplace Core
7 BSBOPS501 Manage business resources Core
8 BSBCRT511 Develop critical thinking in others Core
9 BSBSUS511 Develop workplace policies and procedures for sustainability Core
10 BSBTWK502 Manage team effectiveness Elective
11 BSBPMG430 Undertake project work Elective
12 BSBSTR502 Facilitate continuous improvement Elective

Each unit will be assessed using a combination of assessment resources and tools which may include; compiling portfolios, generating reports, Scenarios, role-plays, demonstrations/observations within simulated Business/workplace environment, case studies, questions and answers.

For all students, LLN is key underpinning skill that will support each individual’s vocational learning, the development of their employability skills and their workplace communication skills whatever level of course or training they are doing. Accordingly, Australian College of Management and Innovation has a Language, Literacy and Numeracy (LLN) policy to guide the student support process with LLN.

Australian College of Management and Innovation provides Recognition of Prior Learning (RPL) and Credit Transfer (CT) opportunities to all students. Students may apply for Recognition of Prior Learning (RPL) or Credit Transfer (CT) prior to enrolment or at any time during their studies if they find that they have an existing competency or prior learning in any of the units offered in this course.

Pathways for the students who have successfully completed the BSB50120 Diploma of Business (Operations) are the following:

  • BSB60120 Advanced Diploma of Business, or
  • another relevant Advanced Diploma qualification.

Students may also pursue other desired Advanced Diploma level qualifications with other institutions. Australian College of Management and Innovation shall provide students with the required information regarding their pathway options as a part of student support.

Note: As each unit is delivered as a standalone unit, students who do not successfully achieve competency in all of the required 12 units for this qualification/course, will not be awarded this qualification. However, students who successfully achieve competency in some units of this qualification can be issued with a Statement of Attainment for those individual units.

A culturally sensitive and age-appropriate orientation session is provided to all new students enrolling with ACMi, these are conducted in support of assisting students (and their families) to adjust to living in Australia, commencing their study and achieving the academic progress as outlined in their Training Plans. All information is to be provided without cost to the student. Our orientation program is accessible to all overseas students and allows for late arrivals and students who begin at different entry points.

Information provided at our orientation sessions is also available to prospective and current students via our International Student Handbooks and on our ACMi website (at Our orientation sessions include information for international students studying in Australia and will include:

  • Support services available to assist in the transition into life and study in Australia
  • Legal services
  • Information on visa conditions relating to course progress and, if applicable, attendance
  • Emergency and health services i.e., police, hospitals, fire, ambulance
  • English language and study assistance programs
  • Personal and crisis support services available and how to access them
  • Information on employment rights and conditions, resolving workplace issues and services available such as the Fair Work Ombudsman
  • Key points and information on housing and accommodation with regulators contact information
  • Australian currency, banking and shopping
  • Personal security and safety

For further information please contact Australian College of Management and Innovation at:

Phone: +61482639889 or +61862444859
Email or
Our website at: